I have been writing about performance measures for more than 20 years. In all that time, I have only witnessed minimal advances in the way companies go about using them. All too often, the assessment of measures are treated as an afterthought.They are regarded as a box-filling exercise to demonstrate that we have achieved a goal.But I believe they exist for a higher purpose – to help align the staff’s daily actions with the organisation’s critical success factors. Read More
The myths around KPIs
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