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The myths of KPIs numbers 7 to 9

Myth 7: The Balanced Scorecard Was First Off the Blocks

Hoshin Kanri business methodology, a balanced approach to performance management and measurement was around well before the balanced scorecard. It has been argued that the balanced scorecard originated from the adaptation from Hoshin Kanri.

As I understand it, translated, Hoshin Kanri means a business methodology for direction […]

By |March 20th, 2012|0 Comments

Nurture Protégés

Peter Drucker went on to say that it was a leaders job to ensure that there was an able pool of leaders, at least three, to choose from to take over your position when you move on.  In other words it is a sign of failure when an organisation needs to seek a leader from […]

By |March 15th, 2012|0 Comments

Being good in a Crisis

As Drucker said great leaders anticipate the storm. They know that leadership is a “foul weather job” and thus are prepared for the crisis when it arrives.

Martin Luther King summed it up perfectly

“the ultimate measure of a man (Leader) is not where he (the leader) stands in moments of comfort and convenience, but where he […]

By |March 6th, 2012|0 Comments

Creating a ‘band of brothers’ culture

The aim of any leader is to create a ‘band of brothers’ feeling within the organization.  Whilst this phrase is not political correct I am sure you know what is meant. This feeling can only be achieved by the creation of an inclusive oneness in a team that has a shared goal and vision.  The […]

By |February 21st, 2012|0 Comments

Jack Welch’s 20/70/10 “differentiation” rule

Tied to candor is Welch’s 20/70/10 “differentiation” rule. The  top 20% of performers  should be promoted into jobs which are a good fit for their strengths, assist the next 70% to better meet their potential, and make it clear to the bottom 10%  that their future lies elsewhere. Good communication will see these staff moving […]

By |February 14th, 2012|0 Comments

Mastering Walkabout

Leaders can never be too visible to their staff.  Great leaders take a walk at least twice a day when they are in the office.  Not only does it give them some much-needed exercise but it ensures that they can catch up with staff they might not normally see during meetings. Unfortunately, today, more often […]

By |February 7th, 2012|0 Comments

Mastering informal One-to-One Communication

Managers today have meeting after meeting.  They believe it is more efficient than holding one-to-one meetings. Yes, in one hour ten people are listening to the manager, but at the end those ten people will walk out and carry on as if the last hour did not happen. The key to effective management is to […]

By |January 31st, 2012|0 Comments

Mastering the Oral and Written Word

Leaders need to realize that being a good orator is a vital part of leadership.  Time and effort needs to be devoted to delivering a meaningful message.  Special coaching and endless practice should be seen as an important investment rather than a chore.

Three leaders to understand are Shackleton, Welch and Churchill who understood the importance […]

By |January 24th, 2012|0 Comments

Mastering Hostmanship is more important than you can imagine

How often, when under pressure, have you frowned when a staff member came to your office to ask for help?  How often have you greeted your visitors at the reception rather than get them picked by your executive assistant? The great leaders know the visitor in front of them is their most important task and […]

By |January 17th, 2012|0 Comments

A must attend course: The Enneagram

“The enneagram is a profound, elegant, and compassionate approach to people and their relationships. It describes nine basic world-views and nine different ways of doing business in the world. Each of the nine personality types is something of a pathway through life, with likely obstacles and pitfalls along the way.”

Your principle motivation should be a […]

By |January 10th, 2012|0 Comments