Many performance measures are created from a flawed process. Frequently the task of finding measures is carried out at the last minute by staff members who do not have a clue about what is involved in finding a measure that will create the appropriate behavioral response. Chapter 12 looks at common reasons why organizations get their measures radically wrong, how to design appropriate measures, the need for a performance measure database, and how you help teams select the appropriate measures.
Determining Measures That Will Work in Your Organization
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